常見問題
使用我的信用卡是否安全?
Clinique 完全了解在線安全對您的重要性。當您在 Clinique 官網購物時,我們使用安全套接字層(SSL)數據加密技術。這是迄今為止最先進的用戶在線安全技術。請您大可放心,您的訂單完全安全可靠。我們使用的是政府認可的加密軟件。如需了解更多SSL加密軟件的信息,請前往: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. 為了保證加密,您的瀏覽器必須支持SSL協議。 以下幾種瀏覽器有該軟件:
Internet Explorer 6.0及以上版本
火狐1.0.4版本及以上
Safari瀏覽器(僅限MAC )訂單查詢
取消訂單
如欲取消已提交的訂單,請電郵至cs@hk.clinique.com 與我們聯絡。我們將盡力配合您的要求。如訂單已在處理中,抱歉我們無法更改或取消您的訂單。
訂單或部分訂單遭取消或源於:
- 產品售完
- 無法執行付款程序
- 無法配送至所提供的地址
- 訂單重複
- 顧客要求取消
- 超出消費限額
如訂單被取消,您將會收到一封通知電郵。您不會被收取任何費用。如有任何疑問,可電郵至 cs@hk.clinique.com 了解詳情。
包裹遺失
如包裹追蹤狀態顯示訂單已送達,而您不知道包裹在哪裡,您可以:
1. 詢問鄰居或家人
2. 詢問您住處的大樓管理員
3.請致電客服熱線31014913或電郵至cs@hk.clinique.com與客服專員聯絡
退貨政策
步驟說明
1. 聯絡我們的客戶服務部。
請聯絡我們的顧客服務中心並說明退貨的要求。對於退貨的要求,客戶服務主任將會要求閣下提供以下資料。
-訂單編號
-購買日期
-需要退貨的商品名稱及數量
-退貨的商品的照片
-以及退貨的原因所有退回的產品需要確保未曾開啟並處於其原始狀態。我們並不接受退回已開封使用的產品。如客人是以個人理由而退回商品,需自付郵費並把商品包裝好及寄回給我們。
送貨方式
標準配送服務
配送範圍
標準配送服務地區包括香港島、九龍、新界,以及離島。指定地區不設配送服務,包括但不限於︰大浪灣、羅湖、大澳、小蠔灣、蒲台島。
請勿以郵政信箱作為送貨地址。
每份訂單只限送往一個地址。如要將貨品配送不同地址,請按不同地址分開下單。配送時間
確認付款成功後,一般訂單需時1-2個工作天處理及寄出,視貨存而定。
於正常情況下,標準配送服務於2-3個工作天內送抵收貨地址。香港特別行政區偏遠地區的訂單,額外需時3至4個工作天送達。
星期日及公眾假期不提供送貨服務。送貨時間 (離島除外,請參閱「離島送貨時間」):
星期一至六 09:00 – 19:00
星期日及公眾假期離島送貨時間:
長洲
星期一及四 14:00 - 18:00南丫島
星期二及五 14:00 - 18:00坪洲
星期三及六 14:00 - 18:00貨物追蹤/更改地址
貨物寄出後,可以於「我的帳戶>我的訂單」中檢視運單號碼。如有需要,請自行聯絡順豐速運以追蹤貨件。
貨物寄出後,如有需要更改地址,請自行聯絡順豐速運另作安排。衍生的額外費用必須自付。
如顧客因個人理由未能收件,請自行與順豐速運聯絡安排。如貨件於14個工作天內屢次派送失敗,你的訂單將會被取消及不會重新發送訂單,本公司將於10個工作天內申請退款。但退款時間則因不同的銀行而有所有不同。詳情可向發卡銀行查詢。順便智能櫃自取服務
客人可於結帳時選擇指定的順便智能櫃自取貨品。
請重覆確認所輸入的香港特別行政區電話號碼 (+852) 可以接收香港特別行政區文字短訊 (SMS)。
確認付款成功後,一般訂單需時1-2個工作天處理及寄出,視貨存而定。
貨品寄出後,一般於2-3個工作天便可送抵指定的順便智能櫃,收件人電話號碼會收到由順豐速運發出的取件密碼短訊。
顧客可前往指定智能櫃,輸入密碼以提取貨品。
請於收到短訊後48小時內提取貨品。有關逾期未取貨品之安排,請致電順豐速運客戶服務熱線 2730 0273查詢。
2020年11月16日開始,客戶選擇「熱門」順便智能櫃而未能於短訊發出的首24小時內完成取件,順豐將於往後每24小時收取港幣一定金額「豐管家」服務費用。費用將以每24小時為單位進行累計。順豐可能會修訂相關服務費用及細則,請瀏覽順豐官網或致電順豐客服瞭解最新詳情。
順豐香港將定期修訂「熱門」及「非熱門」順便智能櫃清單。順豐速運客戶服務熱線及時間
電話: 2730 0273
星期一至星期五 08:00 - 20:30
星期六、星期日、假日 08:00 - 20:00購物流程
購物流程
歡迎來到Clinique官網。在這裡您可以簡單、方便、安全地購物,只要選擇您想要購買的產品,然後依照下列步驟進行:
第一步
選擇您想購買的商品,點選「立刻購買」鍵,在產品頁面選擇您喜愛的色澤、容量與購買數量,後點選「加入購物袋」。您亦可直接在商品下方點選「 + 」按鍵,即可不跳頁直接進行色澤、容量與數量的選擇,完成後點選「加入購物袋」。第二步
選購完成後,點選頁面右上角的「結帳」或「購物袋圖示」,跟著指示流程開始進行結帳動作,完成後送出您的訂單,即訂購完成。請注意:在點擊提交訂單之前,您可以在結帳期間更改購物袋的內容,包括每件商品的數量(最多八件)。
第三步
在您完成結帳訂單送出後,您會收到一封確認訂單的電子郵件。如在訂單送出後 24 小時內,沒有收到訂單確認電子郵件,請您電郵到 cs@hk.clinique.com 或致電 31014913 與我們的客戶服務部聯絡。I如果您在下訂單時有任何疑問或疑慮,或者如果您想查詢以前訂購的訂單,請致電 31014913 Clinique線上服務團隊或聯繫我們。為了最快的服務,請提供您的訂單號。
檢視購物車
按一下購物車圖示,可顯示您挑選的商品清單,每項產品的數量,以及購買的價格。進行結帳前,您可以在這一頁移除商品或更改訂貨數量。從購物車中刪除商品
如欲刪除購物車中的商品,只要前往「檢視購物車」,選擇產品名稱下方的「移除」連結,該商品就會從您的購物車中移除。線上安全
上Clinique官網,我們了解安全對您的重要性。當您在線上對我們下單時,我們使用的是 Secure Socket Layer (SSL) 加密技術,將您的資訊編碼。這是迄今最先進的消費者線上安全技術。您可以放心您的訂單是安全且可靠的。本公司使用政府核可的加密軟體。欲了解更多有關 SSL 加密軟體,請上:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
為了確實加密,您的瀏覽器必須有 SSL 協定。擁有該軟體的瀏覽器如下:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome護膚及彩妝常見問題
常見問題快速回答
Skin Care & Makeup FAQs
Quick Answers for your most-asked questions from our Clinique Online Consultants.
When should I start using Clinique 3-Step?
The ideal time to start a consistent skin care program is in your early teens, or as soon as you begin to experience concerns such as breakouts or excess oil. Keeping skin properly cleansed, exfoliated and moisturized is the key to a lifetime of clear, healthy skin.
How do I determine the right 3-Step Skin Care System for me?
Our Skin Diagnostic makes it quick and easy to find your customized 3-Step System. We also offer individual consultations—including photo upload and text chat online—with an Accredited Clinique Consultant from 10am–8pm ET Monday through Friday. And a visit to your local Clinique counter is also a great way to get started on a great-skin routine.
Do I need to use all 3 steps?
For the healthiest skin, yes. Clinique’s 3-Step Skin Care System is dermatologist-developed to work synergistically, with each step enhancing the next. Our gentle, non-drying soaps help loosen the dead skin flakes that Clarifying Lotions sweep away—which in turn helps skin better absorb moisture and other de-agers.
Why does Clinique recommend a soap? Will it dry my skin?
Clinique's dermatologists believe there's no substitute for the thorough cleansing you get from soap. It's simply the best way to remove facial dirty and oil. Our non-drying bar and liquid formulas do the job gently, rinse off completely, and leave all Skin Types feeling fresh and clean—never taut or dry.
What is Clarifying Lotion and why do I need it?
Clarifying Lotion is our gentle, Skin-typed exfoliator. We call it 'the Difference-Maker'—for good reason. For drier skins, it gently sweeps away dead, flaky cells to allow moisturizer to penetrate into skin, help makeup glide on more smoothly and reveal skin's glow. For oilier skins, it sweeps, away the dead skin cells and excess oil that can clog pores and promote breakouts. Skin looks fresher, feels cleaner—and makeup wear is improved, too.
What is the difference between Dramatically Different Moisturizing Lotion+ and Dramatically Different Moisturizing Gel?
Dramatically Different Moisturizing Lotion+ is a lightweight lotion that replenishes moisture and strengthens skin's moisture barrier by 54% in 8 weeks. Dramatically Different Moisturizing Gel provides all the superior moisturizing benefits—but in an oil-free gel formula that's a favourite of oilier skins.
Can Clinique be used by sensitive skins?
Yes! All Clinique products are allergy tested, meaning they have been clinically tested by a medical research organization under the supervision of dermatologists. Using repeat-insult tests, if anyone in the test group demonstrates allergic contact dermatitis, the Clinique product is not released for manufacture. Additionally, because fragrance is a major cause of sensitivities, all Clinique skin care and makeup products are 100% fragrance free.
Will 3-Step Skin Care help with my breakouts?
If you usually experience that once-a-month breakout, your customized 3-Step Skin Care System will help keep skin clear. When breakouts do occur, add Acne Solutions Clinical Clearing Gel to help speed healing. If your breakouts are more frequent, it might be time for our Acne Solutions Clear Skin System. It effectively treats acne without drying or irriating the skin, and even contains anti-irritants to help calm and soothe.
What's the difference between BB Cream and CC Cream?
Clinique's Age Defense BB Cream and Moisture Surge CC Cream are both oil-free, multitasking skin perfectors that offer broad-spectrum sun protection. BB Cream helps control oil and blur imperfections; it delivers moderate-to-full coverage with a semi-matte/matte finish. CC Cream helps colour-correct anything sallow, dull, grey or red; its lightweight, moisture-giving formula provides sheer-to-moderate coverage and a naturally radiant finish. Both can be worn alone or under foundation.
How do I choose a makeup primer?
Superprimer is a line of lightweight, oil-free face primers that create a smooth, perfect canvas for a flawless makeup finish. It uses opposing shades to colour correct complexion concerns so foundation shades look colour-true. Yellow corrects redness. Pink colour-corrects dullness in lighter skin tones. Soft Bronze corrects dullness in deeper skin tones. Peach colour-corrects discolourations. Lavender colour-corrects sallowness. For all skins, Superprimer Universal Face Primer smooths fine lines and wrinkles and helps perfect the look of prores to enhance makeup wear.
How can I find a foundation shade that’s best for my skin?
At Clinique, we believe foundation needs to fit your Skin Type as well as your skin tone to be a perfect match. Try our online Foundation Finder: In just 60 seconds you'll discover the foundation you were born to wear. We also offer photo upload chat from Monday through Friday 10am-8pm ET with an Accredited Consultant who's an Expert in finding just the right formula and shade. For an in-person try-on, simply visit a Clinique Counter near you.
How do I get the longest wear from my foundation?
1. Start by creating an ideal makeup canvas with your appropriate Superprimer; it helps smooth skin and allows colour to glide on evenly. 2. Next, apply your Clinique foundation with our Foundation Brush. 3. Finish with a loose powder, like Blended Face Powder, to 'set' foundation and encourage longer wear.
How do I use a brush to apply my foundation?
When using liquid foundation, apply a small amount to the back of your hand and dot the brush into the foundation. Dab it onto the skin where needed, starting at the center of face, blending outward with smooth strokes. When using cream or powder foundation, sweep the brush over the surface of the compact; apply with broad strokes on larger areas like the cheeks, and with edge of the brush for more precision around the nose and eyes.
What's the best way to apply bronzer?
To get a sun-kissed glow without exposing skin to harmful UV rays, use our Bronzer/Blender Brush to sweep bronzer where the sun naturally touches—forehead, nose, cheeks and chin.
How can I keep my eye shadow from creasing?
For starters, avoid using oily products in the eye area. Then before shadow goes on, prep lids for improved application and wear with All About Shadow Primer for Eyes. It helps create a smooth, perfected canvas—and holds All About Shadow eye colour in place for up to 12 hours.
What's the best way to prevent lines and wrinkles?
Clinique’s guiding dermatologists tell us that 80% of the lines on our face are due to daily sun and environmental exposure. That's why using SPF 15 or higher on a daily basis is the single best anti-aging step you can take, complemented by customized, twice-a-day care like our 3-Step Skin Care System.
I’m concerned about aging. What products are best for me?
Clinique has targeted de-aging options, from defense against the first signs of aging, to repair for the look of lines and wrinkles, to firming and lifting to bring back skin's 'bounce.' Check out our Skin Care Routine Finder to find the customized products for your skin’s needs. We also offer individual consultations—including photo upload and text chat online—with an Accredited Clinique Consultant to address your unique skin concerns from 10am EST – 8pm EST Monday through Friday.
What can I do about visible lines and wrinkles?
To keep your skin looking youthful, strengthening your support structure and guarding from additional environmental damage is important. Our de-aging Repairwear Serum is a great start. Repairwear Laser Focus for the face and eye area delivers results comparable to a dermatological laser. Apply 3-4 drops twice a day over entire face and around eyes after your 3-Step Skin Care System. Follow with your appropriate treatment moisturizer and daily sunscreen.
How long does it take to see results with Repaiwear Laser Focus?
With twice-a-day use, you'll notice a visible reduction in lines and wrinkles at 4 weeks and a 63% improvement at 12 weeks.
What can I do about dark spots and discolouration?
To fade darker areas and even skin tone from hormonal changes, sun exposure or past acne discolouration, as well as help prevent new spots from forming, use Even Better Clinical Dark Spot Corrector. It's clinically proven to visibly reduce dark spots and discolouration, and even skin tone with results equal to a leading prescription ingredient. Apply it twice a day over your entire face (avoiding immediate eye area) after your 3-Step Skin Care System. Remember: since UV rays stimulate the production of darker pigment, using sunscreen every day is a must.
How long does it take to see results with Even Better Clinical Dark Spot Corrector?
With twice-a-day use, you’ll notice a more even tone within one week, a 1-2 shade reduction in dark spots and discolourations at 4 weeks, and a visible 58% reduction in dark spots at 12 weeks.
Why do I need a serum and a treatment moisturizer?
Serums are targeted to particular concerns, but are not meant to provide moisturization. When skin lacks moisture, its barrier function can become compromised, diverting energy from repair. By layering your treatment moisturizer over your Clinique serum, you're giving skin the best environment to promote repair: barrier-strengthening moisture plus a double-dose of ingredients targeted to your concern.
Do I need a separate eye cream?
The skin around your eyes is different from skin on other areas of your face—it’s only one-tenth as thick and has very few oil glands. That’s why it’s one of the first places to show visible signs of aging. Targeted care that's specifically formulated for this delicate skin can help defuse the effects of eye-area aggressors, now and in the future.
Does Clinique have an eye cream that prevents aging and has an SPF?
Yes, we do. Superdefense Age Defense Eye Cream Broad Spectrum SPF 20 is a hydrating eye cream that helps protect against the early signs of aging caused by UV rays—as well as stress, pollution and dehydration.
I have breakouts, do you have skin care and makeup to help clear my skin?
Absolutely. Clinique's Acne Solutions Clear Skin System works to clear away dead skin cells and excess oil so you'll start to see clearer skin in just days. Partner with medicated Acne Solutions Liquid Makeup; it helps to both clear and cover blemishes to create the perfect canvas.
我的帳戶